Privacy Policy

Effective date: October 15, 2026

RAPT, Inc., doing business as RAPT Hospitality ("RAPT," "we," "our," or "us"), respects your privacy. This policy explains what personal information we collect through raptny.com (the "Site"), how we use it, who we share it with, how long we keep it, and the choices you have.

Contact: RAPT, Inc. · New York · info@raptny.com · +1 646 648 0422

1. Information we collect

Event inquiries (Book an Event and contact forms). Name, email, phone, company, event type, date and times, guest count, event location, notes, preferred contact method and how you heard about us.

Newsletter. Your email address and your consent to receive marketing email.

Job applications (Join the Team). Name, email, phone, city, roles of interest, experience, availability, resume or CV, social media handle, certifications, languages, confirmation that you are 18 or older, confirmation of U.S. work authorization, and references. If you list references, you confirm they have agreed to let you share their contact details with us.

Contractor and vendor intake. Contact and business details needed to engage independent contractors and vendors, collected through password-protected forms.

Collected automatically. When you visit the Site, we and our service providers collect device and browser information, IP address, pages viewed, referring site and approximate location through cookies and similar technologies (see Section 5).

We do not knowingly collect information from children under 13, and we do not collect payment card numbers on the Site.

2. How we use information

• To respond to inquiries, prepare proposals, and plan and deliver events.

• To manage client relationships in our customer relationship management (CRM) system.

• To send newsletters and offers to people who opted in. You can unsubscribe at any time using the link in any email.

• To evaluate job applicants and engage contractors. Applicant information is used only for hiring and staffing.

• To operate, secure and improve the Site, measure its performance and prevent spam.

• To measure the effectiveness of our advertising.

• To comply with legal obligations and protect our rights.

We do not sell personal information.

3. Who we share information with

We share personal information only with service providers that process it on our behalf to run our business:

• Squarespace: website hosting, forms, file uploads and newsletter list

• Google Workspace (Gmail, Drive, Sheets): email and inquiry records

• HubSpot: CRM, including website activity linked to known contacts

• Zapier: moving form submissions between our tools and sending confirmation emails

• Google Analytics: Site usage measurement

• Google Ads: advertising conversion measurement

• Google reCAPTCHA: spam and abuse prevention

• DocuSign and QuickBooks: contracts, invoicing and payments for confirmed clients and contractors

We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of business assets.

4. How long we keep information

• Event inquiries that do not become bookings: 3 years from last contact.

• Client and event records: 7 years, for tax and contract purposes.

• Job applications and resumes: 12 months from submission, then deleted, unless you are engaged or ask us to keep your application on file.

• Contractor records (such as W-9s and agreements): 7 years after the last engagement.

• Newsletter email address: until you unsubscribe.

• Analytics data: user-level event data is kept for 2 months; aggregated reports are kept longer.

5. Cookies and similar technologies

We use cookies for essential Site functions, for analytics (Google Analytics), for CRM tracking (HubSpot), for advertising measurement (Google Ads) and for spam protection (Google reCAPTCHA). You can block or delete cookies in your browser settings, opt out of Google Analytics with Google's browser add-on (tools.google.com/dlpage/gaoptout), and manage Google ad personalization at adssettings.google.com. Some Site features may not work without cookies. Where the law requires consent before non-essential cookies are set, we will ask for it.

6. Your choices and rights

You can ask us to access, correct, delete or provide a copy of your personal information, to stop sending you marketing, or to withdraw a consent you gave. Depending on where you live (for example, the European Union, the United Kingdom or certain U.S. states), you may have additional rights under local law, including the right to complain to a data protection authority.

To make a request, email info@raptny.com with the subject line "Privacy Request." We will verify your identity before acting and respond within 30 days, or sooner where the law requires. We will not treat you differently for exercising your rights.

7. International visitors

RAPT is based in the United States and serves clients in New York, Connecticut, Miami and Amsterdam. Information you provide is processed in the United States. For visitors covered by EU or UK law, we process personal information to take steps you request before entering a contract with us, to perform that contract, with your consent (for example, for newsletters and non-essential cookies), or for our legitimate interests in responding to inquiries and running our business. Our service providers use recognized safeguards for international transfers.

8. Security

We use reasonable administrative and technical safeguards, including restricted access, password-protected pages and established service providers. No method of transmission or storage is completely secure.

9. Other websites

The Site links to other websites and social networks, including Instagram, Facebook and LinkedIn. Their privacy practices are governed by their own policies.

10. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date and, for material changes, provide additional notice where required.